eTracker is a comprehensive clinical research operations platform built to automate Full-Time Equivalent (FTE) calculations, study coordinator workload tracking, and operational site management for clinical trial sites. By bringing protocol management, finance tracking, compliance, and workforce analytics into a single unified system, eTracker ensures precise resource allocation and eliminates the manual spreadsheets that slow down research administration.
The platform is designed for Clinical Research Malaysia (CRM) and its network of regional research sites, serving Area Operations Managers (ARM), Centre Operations Managers (COM), Study Coordinators (SC), executives, and administrators. It supports role-based access control so every team member sees only the data relevant to their region and responsibilities, while preserving a complete, auditable trail of every action taken across protocols, deviations, training, finance, and site management.
eTracker is built and maintained by the CRM digital operations team. It combines configurable FTE formula builders, real-time dashboards, finance and collection tracking, standard costing, feasibility study pipelines, and a 21 CFR Part 11-inspired audit trail — giving research leaders the visibility and control they need to run compliant, efficient, and well-resourced clinical trial sites.